I don't use Skype although I have nothing against it. I had to use it once in August for a client and somehow set up a monthly recurring charge... so I paid in August, then got the notice that I was charged in September and wanted to put a stop to it. I had just read in Money how much people lose a year by having recurring payments for stuff they don't use. I'm pretty good at it, even though I did have to pay a second monthly charge of $6.95 this time for Skype.
So I go to Skype to cancel the subscription/recurring payment and it's like finding a needle in a haystack. I've had this problem before on other sites. Somehow, years ago, I had an electronic sub to the Wall St Journal and then when I went to cancel, you couldn't unless you did it in WRITING VIA SMAIL MAIL.
I hunt and hunt, and finally figure out that I have to go to Paypal to cancel (since that's how I was paying)... another big hunt, but I finally did it. What should have taken me 90 seconds ended up ... really... I'd say 20 minutes. Pisses me off. I honestly believe that they want you to just give up which I was tempted to do -- told myself I could come back later and figure it out, but I'm glad I stuck it out.